Fastaff’s Bold Financial Promise Provides Guaranteed Delivery

Guaranteed Delivery

Executive Summary

  • Hospital planned an EMR conversion from McKesson to Epic with a quick turnaround
  • Needed 32 contingent nurses to start in one week
  • Fastaff guaranteed delivery with a financial commitment per order, almost $10,000
  • Fastaff exceeded the timeline set and delivered all 32 nurses in less than 10 days

Facility Summary

Lovelace Health System,
Albuquerque, NM

  • Seven facilities, including a heart, rehab and women’s hospital
  • General medical and surgical
  • 112,107 Emergency Department Visits
  • 21,380 Surgeries
  • 229,530 Outpatient Visits
  • 4,225 Deliveries

Lovelace Health System, located in Albuquerque, New Mexico, serves as one of the state’s largest employers and provides quality care to patients throughout seven facilities. Hospital administrators planned an extensive electronic medical record (EMR) system conversion from McKesson to Epic and recognized the crucial need of quality contingent staffing to provide bedside care throughout training. Lovelace approached three nurse staffing agencies to discuss coverage options. Ultimately, Lovelace chose to trust Fastaff based on the one-of-a-kind financial guaranteed delivery of experienced nurses, which ensured financial commitment of nearly $10,000 if Fastaff could not meet the stated deadline.

As the pioneer and industry leader in Rapid Response® travel nurse staffing solutions, Fastaff has been delivering nurses ready to hit the ground running for more than 25 years. Fastaff guaranteed delivery of the RNs Lovelace required in 10 days or less, many in a hard-to-fill specialty (ER, ICU, NICU, L&D, and OR). Committed to meeting the needs of Lovelace’s multiple facilities, Fastaff presented a service level agreement pledging a $500 guarantee per order for 19 hard-to-fill RNs needed, totaling a bold promise of nearly $10,000 to Lovelace if the nurses did not start within the set timeframe.

Along with the 19 RNs guaranteed, Lovelace requested an additional 13 nurses to continue patient care during the Epic conversion. Fastaff successfully secured the 13 additional nurses in less than 10 days; resulting in 32 experienced, hard-to-fill nurses starting in 10 days or less. Several nurses arrived within days of the order to start a smooth transition of the EMR training.

Fastaff provided Lovelace operational flexibility by accommodating various assignment lengths, ranging from three to eight weeks. Unlike the fixed 13-week assignment length standard to traditional travel agencies, Fastaff’s flexible-length assignments are customized to the client’s needs. To further optimize nurse utilization and save costs in overtime expenses, Fastaff proposed 48-hour workweeks with no overtime charges to the facility and could be cancelled at any time with a four-shift notice and no penalty fees. The guaranteed delivery commitment of the experienced nurses ready to hit the ground running set Fastaff apart from traditional travel agencies, according to the hospital.

“They are the only firm who is guaranteeing 100% delivery of our needs by next week, and a $500 penalty per requirement they do not fill, as per their Service Level Agreement (SLA),” stated Jason Whitehair, vice president of human resources. “[A competitor] can’t deliver as quickly or guarantee anything. I also spoke to another firm that said we would not begin to see candidates before 30 days, while others only promise a fraction of what we need by next week.”

Although Lovelace had the insurance of a $10,000 penalty if the nurses did not arrive on time, Fastaff’s guaranteed delivery of the 32 nurses in less than 10 days provided quality patient care for a successful EMR conversion, which carried a greater long term value.